Do I need a permit?
Who takes out the old material and does the prep work?
How do I get started?
Do you accept
credit cards?
Can I cancel my order?
Can I return an item that is damaged or defective?
What geographical area do you service?
Who installs the shower pan?
How long will it take to receive my order?
Can I have my order delivered?
Will you deliver the bathtub?
What are terms of payment?
FAQs
Do
I need a permit?
Most
cities require a permit when doing any work that involves plumbing
or electrical work, changing a wall (framing) or dry rot repair.
When in doubt, ask your contractor or call your local building
department for information.Back
to Top
Who
takes out the old material and does the prep work?
You can do-it-yourself or hire a licensed contractor or plumber.
They can replace the sheetrock, coordinate the work, and attend
to any problems that may surface. You may need a permit, depending
on the scope of your work and your locality.Back
to Top
How
do I get started?
Take some rough
measurements. Then fill in the Quote Sheet request form and email
to us. Or, you can call Janet for a quick phone estimate. We¹ll
explain the procedure, help you find a contractor, and give you
prep instructions. Ask for a copy of our ³No Surprises Policy².
And if you visit the showroom, mention this web page and pick
up your free rubber ducky! Back
to Top
Do
you accept credit cards?
Visa, Mastercard,Discover and American Express cards are accepted,
as well as debit cards which bear the Visa or Mastercard logo.Back
to Top
Can I cancel my order?
Except for stock panels, all orders are custom made to fit your
particular color choice, material type, and size. Cancellations
on custom orders will require payment based on the progress of
work completed. There is a 15% restocking charge, plus freight
charges for raw material special ordered. Back to
Top
Can I return an item
that is damaged or defective?
Materials are carefully inspected before they leave the shop.
Defects must be reported within 24 hours. We will inspect the
damage to determine the cause and repair or replace at our discretion.<Back
to Top
What area do you service?
We install in Alameda, Contra Costa, Solano and surrounding counties.
Back to Top
Who installs the shower
pan?
The pan is picked up and installed by you or your contractor before
the sheetrock is installed. Back to Top
Shipping FAQs
How long will it take
to receive my order?
Our standard lead time is 5 to 10 working days. Work loads vary,
so it is best to inquire on the day you place the order. Back
to Top
Can I have an order
delivered?
We do not offer delivery service unless we are installing the
product. If you are picking it up yourself, be sure you have a
vehicle large enough to carry it. Wall panels must be supported
to prevent flexing, and counter tops must be supported at all
times to prevent warping. Bring cardboard or blankets to protect
the product and your vehicle. Call ahead for current pick-up times.
Back to Top
Do you deliver the bathtub?
No. Arrange to have your plumber or contractor pick it up and
take it into the house and install it. Back to Top
What are payment terms?
A 50% deposit is required on all custom orders. The balance is
due upon receipt or installation.Back to Top
